Delivery without signature
All orders will be delivered without a signature. This is to create a safe physical distance between our patients and the delivery employees. Your package will be left in a safe place at your shipping address, if this cannot be done, it will be taken to the local post office/collection centre for you. Please leave specific delivery instructions to support our couriers where possible. Instructions can be added during your checkout process.
For updates on the location of your package please see your tracking number.
Delivery delays
Please do not be concerned if there are slight delays in delivery, and know that your medication will always be packed accordingly to cater for a possible extended travel time. BIOV8 Clinic appreciates your understanding and consideration towards our delivery partners during this challenging time.
Shipping costs
Shipping costs vary. BIOV8 uses multiple Australian Owned & Operated Pharmacies, aswell as other local suppliers to deliver you the best product. All orders are sent via express post.
For prescription products, express cold chain shipping is required at a $32.99 rate, to ensure the safe and timely delivery of your products.
For non-prescription medication, express post will be provided for a $16.99.
If your order contains products from multiple suppliers, additional shipping charges may be applied at checkout.
Shipping timeline
Our aim is to get your order to you as quickly as possible and keep you in the loop through the entire process. This includes providing you with a tracking code once your parcel has been placed for delivery.
For prescription orders, it's important to book a doctor consult as soon as possible. Orders will not progress until a consultation with our Medical team is complete, a signed script can be provided to our compounding pharmacies. Once a script is provided, it will take approximately 7-14 days for your products to be shipped. We make every effort to deliver items as soon as possible.
Track your order
Check your email and the registered mobile number on your account. You will receive emails regarding the status of your order at the email address you entered during checkout. Tracking information is typically emailed within 24 hours after your order is dispatched..
Once the order is dispatched it is no longer BIOV8 Clinic’s responsibility.
Packaging
With BIOV8 various orders will require specific storage requirements and will be packaged accordingly. Upon receipt of your package, for the safety and efficacy of your medication, it is very important that you store it according to the instructions provided in the package as soon as possible. Once the package has been delivered you are responsible for use and storage of these goods. BIOV8 Clinic is not responsible should your product break, be stored incorrectly, or not used within the expiry date.
Split Shipping
BIOV8 orders may be shipped from our warehouse or from our compounding pharmacy. As such some orders may come split into multiple packages depending on stock availability, which means you may receive your order over separate packages each with a separate tracking number.
PO Boxes
BIOV8 Clinics are unable to ship orders to PO boxes at this stage, as such you will need to use an alternative address. We apologise for any inconvenience caused.
International Delivery
BIOV8 Clinics currently only ship orders only within Australia. You’re tracking number sent to your inbox allows you to keep a constant update on your parcel’s delivery status.
Once the order is dispatched it is no longer BIOV8 Clinic’s responsibility.
Have a question?
If you have an urgent issue and want to chat with us directly, please email care@BIOV8.com.au or call 1300 MY BIOV8
