Frequently asked questions

Our aim is to get your order to you as quickly as possible and keep you in the loop through the entire process. This includes providing you with a tracking code once your parcel has been placed for delivery.

For prescription orders, it's important to book a doctor consult as soon as possible. Orders will not progress until a consultation with our Medical team is complete, a signed script can be provided to our compounding pharmacies. Once a script is provided, it will take approximately 7-14 days for your products to be shipped. We make every effort to deliver items as soon as possible.

For detailed information on expected shipping, please refer your order confirmation.

If you're concerned that your order may be lost or delayed, please contact us after 14 days from your consultation. Our friendly support team are always happy to review the status of your order and provide updates.

You can choose to have your telehealth video consultation with our medical over the phone if preferred. This does not apply to non schedule 4 products.

No. Our compounding pharmacy ships your order directly to your specified address.

We currently take Visa, Mastercard, Zip Pay & Afterpay.

Your Script will be sent directly to our compounding pharmacy. If you wish for a duplicate copy (no repeats issued) we can arrange this. Please email care@biov8.com.au.

For prescription orders, pricing includes the $59 consultation fee and there are no hidden costs. It is important to note that our expert medical team are here to help and advise you. They also will need to discuss the products you chose and the relative dosage protocol. This is the perfect time to ask questions - they are serious experts in their field. As our medical team's time is valuable we ask you to attend the consultation time that you select, whether this be arranged over Zoom or a phone call. No-shows will be charged $59 to compensate for the time set aside by our medical team. If your order is cancelled for any reason, and you have completed a medical consult, a $59 fee will be retained to cover the cost of the Medical Consult.

No. This is a private script with no rebate.

Some postcodes for Western Australia, Northern Territory and some parts of Tasmania, will be 2-3 days delivery even via express post. If an order is held in a Toll depot, this is guaranteed to be kept refrigerated.

All compounds going to business addresses, need to have the ‘’Name of Business’’ before the recipient's name and address. The recipient is required to collect and refrigerate the delivery as soon as possible. BIOV8 will make every attempt to support an efficient delivery process by sending updates on delivery status either direct or through our courier partners, however it is the responsibility of the recipient to coordinate timely collection.

Any uncollected orders will be the responsibility of the recipient. BIOV8 is not liable for any loss, damage, or spoilage of compounds resulting from delayed collection or failure to refrigerate promptly upon deliver.

Please ensure that the business is aware of the delivery and that someone is available to receive it. If the order is not collected in time, we cannot guarantee the product's quality or safety.

All order are via express post.

For prescription orders all orders are cold packed in a small esky with your product labelled to you, dosing card information, and the required amount of syringes for injectable products. Your product will be shipped via Australia Post, Toll or an equivalent Courier.

No, we cannot offer our services or ship internationally. Customers can only buy our peptides in Australia. Some peptides in Australia require a prescription from a licensed physician. We can only offer our services to individuals currently residing within Australia.

A subcutaneous injection is done with a small insulin size needle. It is a painless injection. Watch our helpful how to video here for more information.

Yes. Before you inject you want to clean both the top of the rubber stopper of the vial before drawing up the product and the area where you are going to inject with alcohol swabs.

The most common area to inject is the abdominal area between the hip bone and the belly button. The middle outer portion of the thigh, and upper outer portion of the glutes.

We recommend rotating areas so as not to constantly inject in the same location

It is not uncommon to experience local irritation at the injection site. The lump will resolve on its own within a few days. If you are concerned at any time, please contact us directly and speak to our medical team.

The relevant dosage information will be provided to you in the following ways

Our Doctor will discuss this with you.
1. Once our Doctor has reviewed and approved your medical information you will received an email with your personalised dosage protocol
2. You will receive a dosage information on the label of each product you have ordered
3. For any specifics, our Medical team of experts are always happy to help. Please book a Doctors consult or reach out to our team directly on 1300 MY BIOV8

Our Doctor will provide you with the most appropriate dosage for you. If you feel that you want to increase your dose, please contact us at care@BIOV8.com.au or 1300 MY BIOV8 to arrange a consultation with our Doctor.

Never do this. Combining different peptides into the one syringe can lead to contaminating the vials of peptides.

Each product will have specific expiry dates on the product.

Larger peptide orders are recommended for more experienced peptide users who are using a higher dosage protocol.

For your convenience BIOV8 will organise to split larger orders, meaning you will receive two vials at a time to ensure your peptides are safe and that they do not reach expiry before you have finished your course.

Wanting to place a large order of the same product? Not a problem at all - simply speak with one of the BIOV8 team on care@BIOV8.com.au or 1300MY BIOV8 and they will get this organised for you.

All of our products, including our market leading range of peptides and our peptide bundles, are safe and of the highest clinical quality. BIOV8 Clinics will only partner with the most reputable and advanced specialist compounding pharmacies in Australia. Tailor-made in a sterile lab with pharmaceutical-grade ingredients, our products undergo strict quality control.

Partnering with licensed Australian compounding pharmacies, BIOV8 ensures high-quality, potent peptides regulated by strict standards. All peptides requiring refrigeration will be carefully packed with ice packs to ensure all your peptides are delivered to you in the premium state required.

Yes it is and it is not worth the risk. Other sites and sellers may offer ‘cheap’ prices - this mean low quality, poor ingredients and unregulated compounding processes that could mean the product is contaminated.

Shopping with BIOV8 means you avoid all these risks and receive only nootropics and peptides that are safe and the most premium quality.

Yes, many peptides are legally available in Australia with a prescription from an approved medical professional. The experts who can prescribe peptides in Australia include endocrinologists. BIOV8 only supplies peptides that are scheduled in the Australian Register of Therapeutic Goods (ARTG) and have been made to the strictest pharmaceutical guidelines in Australia.

Yes. Peptides are safe and beneficial for both men and women.

Peptides have the ability to produce powerful and positive results in both women and men. The BIOV8 Medical Team continually researches the various use-cases and upload information on the BIOV8 site for your reference. The site has been sectioned into a Peptides for Women and Peptides for Men to make it easy for you to navigate the various options available to you to reach your goals. We continuously work closely with our medical and pharmaceutical partners to develop peptides that are safe and more appropriate for men and women, including the development of transdermal creams, nasal sprays, and other alternatives.

NO. We recommend against using our products during pregnancy or while trying to conceive due to a lack of sufficient safety studies.

Please contact us immediately and we will resolve the issue.

We promise to investigate every missing order. If there is any fault on BIOV8’s side, we will replace the item as quickly as possible.